Frequently Asked Questions


How do I enroll for eStatements?

You simply sign into your home banking account and go to the "History" heading. There, you will find a sub-link called "eStatements". Click on the link and follow the prompts through to complete the process.

 

02 If I was enrolled for eStatements before, do I have to enroll again?

If you were previously enrolled in eStatements, you will have to enroll again to get electronic statements.

 

01What information is available through

Members can receive their membership account statements free via our secure Home Banking website.
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How much does

There is no charge for our member, you'll be eligible to receive special credit union product offers via email.

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Is my membership account information protected from others viewing it?

Your information is protected with the latest security features and requires a password that only you will know to access the information. program also uses 128-bit encryption security to ensure that your private information stays private.

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 What kind of computer equipment and software program is needed to use ?

You do not need any special computer configuration or software package to access your s, just a computer, a modem, Internet access and an Internet browser that supports 128-bit encryption. Microsoft Internet Explorer 5.5 or higher, Mozilla Firefox 2.0 or higher,   Netscape Navigator 4.75 or higher,  CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for program.
     Get Firefox

What if my Internet browser is not one of the versions needed to access my account information?

Both Microsoft and Mozilla offer free download upgrades of their browsers on their respective homepages. The icons above will link you to the browser's download page.

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 How do I view my ?

Your statement can be accessed from

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 What if I accidentally delete my email notification that my statements are ready?  Can I still view them?

Even if you delete the email notification you can access your .

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 What if I no longer want to receive my statement electronically? How do I stop receiving s?

You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at

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w Can I have my email notification sent to two different email addresses?

We can only send your notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to the menu on 's homepage,
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3 I didn't get an email confirmation after I signed up - did i do something wrong?

Email confirmations are only sent after your application has been approved. This usually happens weekly. If you have not recieved an email notification welcoming you to eStatements within a week of enrollment, please call 307-721-5600.


How can I get a paper copy of my statement?

You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so:
  1. Selecting File/Print from the menu bar at the top of the screen;
  2. Clicking on the Printer-Friendly Text Only View option under the masthead; or
  3. Clicking on the Download Statement as PDF file option under the masthead.
(NOTE: With options #1 and #2 you may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each)
You may also request a paper copy of your statement any time for a fee by calling the credit union.

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 Can joint members sign the enrollment form for s?

Yes, any member on the membership account can sign an account up for s.

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 Will I automatically get my credit card statements via s if I enroll my membership account?

Monthly credit card statements are not available at this time through s.

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 How do I notify the credit union of my new email address?

You can contact a credit union representative by phone at .

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 When, during the month, will my be available online for my viewing?

Your will be available approximately the first week of the month.

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 How long will the statement remain 'online'?

 

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 Can my information be exported to other programs?

s can be saved as a text file and imported into Microsoft Word or another text program. 

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