Meet Ace
- UniWyo's 24/7 virtual assistant
- Secure and reliable
- Answering your questions fast
Ace got an upgrade!
On 9.25.24 Ace received an upgrade. Here are some things he can now better assist you with:
- Activation of debit and credit cards
- Provides step by step guide for ordering new checks
- Provides step by step guide to help reorder a new card
What are the top 10 questions Ace helps members with?
Whether you need general info about UniWyo or help with your specific account, he's got you covered.
- General info: branch hours, rates, routing number
- Check account balance
- Verify transactions
- Ask for loan payment date and make a loan payment
- Activate your new debit or credit card
- Transfer money
- Register for online banking
- Reset online banking password
- Update contact info
- Apply for an account or loan
Helpful tips when talking to Ace.
1. Limit the background noise.
Please make sure there is not too much background noise, as it could cause Ace to not understand your request.
2. Have some numbers handy.
If you are calling about your account, Ace wants to keep your identify safe, so he will authenticate you by asking for your member number or social security number & the last 4 digits of your debit card.
3. Help Ace learn.
If Ace is unable to answer your question, you will have the option to be transferred to a representative. Don't un-friend him just yet though, because he is always learning how to be more helpful and perhaps the next time you call he'll be able to answer your question. If you are transferred after-hours, feel free to leave a voicemail and a representative will call you back during business hours.
All you need to know about Ace.
You should have answers as a need arises and UniWyo aims to assist our members in the quickest, most efficient manner. Ace is able to provide support for general questions 24/7. All interactions with Ace are secured by the latest encrypted technology.
Ace is only available over the phone. You are able to call (307) 721-5600 or toll-free (866) 486-4996 and speak to Ace 24/7!
Ace is able to understand and respond in English. Ace can respond to many different questions and is constantly learning and evolving to best serve you.
Of course! If Ace cannot answer your question, you will be given the option to be transferred to a Contact Center Officer, unless it is after hours. If this is the case, you will be able to leave a message and someone will get back to you during business hours.
UniWyo is a full-service credit union with branches in Casper, Cheyenne, Cody, Douglas, Glenrock, Laramie, and on-campus at the University of Wyoming.
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