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Meet Ace

  • UniWyo's 24/7 virtual assistant
  • Secure and reliable
  • Coming soon!

 

Give us a call

Around the clock call service is coming your way.

Soon, you will get to meet your new virtual bff.

Who is Ace? 

Ace will soon be the UniWyo virtual assistant answering the phones. He will be there to help you get the answers you need! Best of all, Ace will be available 24/7 so you can get the help you need in no time - at any time of day. 

What will Ace be able to help you with? 

Ask Ace a question and you will get an answer back. Ace is intuitive and easy to use so you will get the answers you need quickly. Whether you need account information, help with a transaction or need a late-night burning question answered about UniWyo services - Ace has you covered. 

Check back soon for news on when Ace will go live! 

All you need to know about Ace.

You should have answers as a need arises and UniWyo aims to assist our members in the quickest, most efficient manner. Ace will be able to provide support for general questions 24/7. So, if you wake up in the middle of the night with a burning question, Ace is here for you. 

Ace will be able to accurately respond to many different questions and will constantly learn and evolve to best serve you. 

No, Ace will be available 24/7. 

All interactions with Ace will be secured by the latest encrypted technology. Ace's platform with be constantly monitored and updates applied as they become available.

No. Ace will be a virtual assistant that is always there to enhance your experience, therefore there is no fee associated. 

Ace will be able to understand and respond to English.

Of course! If Ace cannot answer your question, you will be given the option to be transferred to a Contact Center Officer unless it is after hours. Then you will be able to leave a message and someone will get back to you during business hours. 

Once Ace is launched, you will be able to call (307) 721-5600 or toll-free (866) 486-4996 and he'll be happy to talk to you! 

Once launched, Ace will only be available over the phone. We hope to utilize Ace in different channels in the future. 

UniWyo is a full-service credit union with branches in Cheyenne and Laramie, Wyoming, including on-campus at the University of Wyoming.

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