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Meet Ace

  • UniWyo's 24/7 virtual assistant
  • Secure and reliable
  • Answering your questions fast

 

Give us a call

Around the clock call service is here.

Ace is your new virtual bff, answering your questions over the phone quickly, securely and at any time day or night.

Who is Ace? 

Ace is the UniWyo virtual assistant, answering your phone calls 24/7. They're here to help you get the answers you need at any time of day. During business hours, Ace will always give you the option to speak to a Contact Center Officer if you would like. 

What will Ace be able to help you with? 

Ask Ace a question and you will get an answer back. Ace is intuitive, easy to use, and whether you need account information, help with a transaction or have a late-night burning question you need answered- they've got you covered. 

All you need to know about Ace.

You should have answers as a need arises and UniWyo aims to assist our members in the quickest, most efficient manner.

Ace is able to provide support for general questions 24/7. So, if you wake up in the middle of the night with a burning question, Ace is here for you. 

Ace is able to accurately respond to many different questions and constantly learns and evolves to best serve you. 

No, Ace will be available 24/7. 

All interactions with Ace are secured by the latest encrypted technology. Ace's platform is constantly monitored and updates are applied as they become available.

No. Ace is a virtual assistant that is there to enhance your experience at no cost to you.

Ace is able to understand and respond to English.

Of course! If Ace cannot answer your question, you will be given the option to be transferred to a Contact Center Officer, unless it is after hours. If this is the case, you will be able to leave a message and someone will get back to you during business hours. 

You are able to call (307) 721-5600 or toll-free (866) 486-4996 and speak to Ace 24/7!

Ace is only available over the phone. We hope to utilize Ace in different channels in the future. 

UniWyo is a full-service credit union with branches in Cheyenne, Laramie, Casper, Glenrock, Douglas, Cody and including on-campus at the University of Wyoming.

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