ClickSWITCH FAQ

 

What is ClickSWITCH?

ClickSWITCH makes it easy for you  to quickly and securely switch your current direct deposits, and automated payments from your current financial institution account to your UniWyo account! ClickSWITCH does the work for you by contacting  your billers to make the changes and ensures a seamless transition, which means no missed payments for you!

How do I access my ClickSWITCH account?

Visit uniwyo.clickswitch.com.

Is this how I open my new account at UniWyo?

No, but ClickSWITCH is a service that you can use to switch over automatic payments and direct deposits from your current financial institution. You can open a new account online, or stop by any of our branches.

How does ClickSWITCH work?

ClickSWITCH does the work for you when it comes to transferring all of your reoccurring payments and direct deposits. You input your payment and direct deposit information into our secure ClickSWITCH system, and that's it! You can monitor the progress of your switches in the "Status" column. 

What do I need to start my switch?

All you need is your SwitchTRACK code, and the information for your automated payments and direct deposits. 

Where do I get a SwitchTRACK code?

UniWyo will provide you with your SwitchTRACK code when you open your account. If you open your account in branch, your Service Representative will provide you with your code. If you are opening your account online, your SwitchTRACK code will be in the Welcome email. 

How long will it take for me to switch my payments?

The timing for each switch can vary depending on the type of payment, the biller and the method needed to switch the payment. Online banking bill payments are switched  instantly. Automated bill payments and direct deposits typically take  7-10  days to switch, but may be faster with certain billers. 

Do I need to call my billers to confirm the switch?

ClickSWITCH displays the status of your switches in the "Status " column. Once it shows "Completed", there is no need to contact the biller. If a status is "Mailed" for more than 10 days, you may want to contact the biller to make sure they received the switch.

One of my switches has an "Action Needed" status, what does that mean?

If one of your switches has an "Action Needed" status, you can click on the Edit icon in the "Action" column, to see more details. 

Can I switch a payment if I don't have the billing information?

You will need some billing information to switch the payment as billers require certain information to confirm your identity and for the switch to be completed. Your name, biller's name, and your account number are required. 

Can I submit additional switches later?

You can add switches at any time! Simply log into your ClickSWITCH account and add your switches!

What if my switch isn't completed and I miss a payment?

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch is completed.

When is it safe to move funds, or close my prior account?

We recommend keeping enough money in your old account to cover your payments until the status is "Completed". 

I am having technical difficulties. Who should I contact?

Give us a call at (307) 721-5600, or email us at contact.us@uniwyo.com.