FREQUENTLY ASKED QUESTIONS

Member Services

How can I contact you?
How can I order checks?
How can I put a stop payment on a check?
How can I get temporary checks?
How can I get money orders and cashier's checks?
Where can I buy/sell foreign currency?
Where can I purchase stamps?
How can I perform a CO-OP Shared Branch transaction?
How can I change my address?
How can I rent a safe deposit box?
Who can I speak with regarding life insurance?
What can I do if I need help organizing/balancing my checkbook?
Who can I speak with regarding a signature guarantee?

 

Account Services

How can I open a new account?
How do I close an account, add a checking account to my savings, or open a money market/other account?
How do I add a joint member to my account?
How do I set-up/stop/change an automatic payment/transfer from my account?
How do I open a Share Certificate (CD)?

Electronic Services

How can I sign up for Online Billpay and How Does It Work?
How can I sign up for E-statements?
How can I sign up for Online Banking?
What is your Routing Number?

Credit/Debit Cards

How can I make a payment on my UniWyo credit card?
How can I change the PIN number on my ATM/debit card?
How can I reactivate my ATM/debit card?

Loans/Lending

How can I make a payment on my loan?
How can I apply for a loan?
How can I get an advance on my line of credit?
Who can I speak with regarding my vehicle's title?


Member Services

How can I contact you?

You may contact us through the following:

Website: www.uniwyo.com
Email: contact.us@uniwyo.com
Phone: (307)721-5600
Toll Free: 1-866-486-4996
Fax: (307)721-5603
Address: UniWyo FCU
2020 Grand Ave. Suite 100
Laramie, WY 82070

 How can I order checks?

If you have ordered checks with us before, there is a link within Online Banking where you can order them quickly and conveniently. If you do not use Online Banking, call (307)721-5600 and a Service Representative will help you re-order checks over the phone. If you have not ordered checks before, or if you need to make changes, please send your request to the above contact information or stop by any of our branch locations.

How can I put a stop payment on a check?

You can stop check payments through our online form,  or by contacting the credit union at (307) 721-5600. You can also complete a request at any of our branch locations.

How can I get temporary checks?

You can call us at one of the phone numbers above, or mail/fax a signed request to us and a Service Representative will send you the number of temporary checks requested. You can also request temporary checks with any Service Representative at any of our branch locations.

How can I get money orders and cashier's checks?

Due to the nature of money orders not having a payee listed on them, we recommend requesting money orders in person at the credit union.

If you would like a cashier's check payable to you from your account, you can process this through Online Banking or call us at the above number and a Service Representative will verify member information and then mail out the requested check. All other cashier's checks require a request with a signature that can be mailed/faxed to the above contact information or done in any of our branch locations.

Where can I buy/sell foreign currency?

Foreign currency can be bought/sold at either of our branch locations.  Learn more about our foreign currency exchange here.

Where can I purchase stamps?

You can purchase stamps with a Service Representative at any branch location, in the lobby or drive-up.

How can I perform a CO-OP Shared Branch transaction?

UniWyo FCU is a member of the CO-OP Shared Branch network, which is a service that is part of a national network of linked or shared branches. If you are a member of UniWyo FCU visiting a participating location, or if you are a member of another credit union that that participates in CO-OP Shared Branch, you can make shared branching transactions easily. You will need to know your account number, social security number, and your driver's license or government-issued ID to conduct transactions. You can then make a deposit, withdrawal, transfer, or loan payment in your account at another credit union.

Click here to find participating credit unions and their locations nationwide.

How can I change my address?

Please us the online form to make changes to your account contact information, a Service Representative will follow up with you to verify your account information.  You may also stop by any branch location branch to change your address with a Service Representative.

How can I rent a safe deposit box?

We have Safe Deposit Boxes available for rent at both 1601 Reynolds and 2020 Grand Avenue.  You may initiate a request for a safe deposit box through a signed mail/fax request or you can stop by the branch location where you would like your Safe Deposit Box to be located. The following table illustrates your safe deposit box options.

Safe Deposit Box Size (Dimensions): Service Charge:
Mini (5x5x24) $20/yr
Small (3x10x24) $30/yr
Medium (5x10x24) $35/yr
Large (10x10x24) $45/yr

Once we receive a request via fax/mail we will contact you with further information. All contracts completed through fax/mail must be notarized.

Who can I speak with regarding life insurance?

UniWyo offers life insurance through a Markle Financial Services.  You may set up an appoint to speak with Leslie Johnson through any of our Service Representatives at any Branch Location or by calling Leslie directly at (307) 721-5662 to make an appointment.  Leslie can also be reached by email, leslie@marklefinancial.com, with questions or to request an appointment.

What can I do if I need help organizing/balancing my checkbook?

If you have general questions about your account please email contact.us@uniwyo.com or call (307) 721-5600. If you would like to sit down and work with someone please call or stop by any of our Branch Locations and a Service Representative will assist you.

Who can I speak with regarding a signature guarantee?

You can email a request to contact.us@uniwyo.com and a Vice President at the credit union will contact you to set up an appointment to come in and sign. You can also stop by 2020 Grand Avenue to  work with a Vice President on a signature guarantee.

 

Account Services

How can I open a new account?

UniWyo FCU offers savings and checking accounts—all with NO ANNUAL FEES.

You can open a new account 2 ways. First, you can Join UniWyo Here! You can also contact us by fax/mail or in person to initiate the request. We will create an account card that must be signed in person or faxed/mailed with a notarized signature. We will also keep a copy of your government-issued ID in compliance with the Patriot Act. A savings account must be active before we can add checking or any other accounts. The minimum deposit in savings must be $5, and there are no minimum deposit requirements for checking.

 

How do I close an account, add a checking account to my savings, or open a money market/other account?

You can close an account via fax/mail by sending your signed request, along with a copy of your driver's license, to the above information. Please include instructions for disbursing the remaining balance in your account. You can also come to the main office to close your account and take the remaining funds.

You can add a checking, money market, or other account to your existing savings account by notifying us with a signed and faxed/mailed request or in person. For faxed/mailed requests we will send you an updated account card that must be signed in the presence of a notary and returned to the credit union. We may also request a copy of a government-issued ID in accordance with the Patriot Act if we do not already have one on file. Checking accounts have no minimum balance requirements but money markets require a minimum balance of $2,500 to earn the current rates. For more information on account rates, click here.

 

How do I add a joint member to my account?

If you are a primary member on an account you can fax/mail us a signed request or stop by the credit union to add a joint(s) to your account. If the joint you wish to add is not with you or if you fax/mail your request we will flag your account and they can stop by with their government-issued ID and sign the account card. If a joint cannot stop by the credit union we can mail an account card to them that must be signed/notarized and returned with a copy of their government-issued ID to the credit union before we can add them to your account. Because joints are part-owners of the entire account they are added to the full account and not just checking, savings, etc.

 

How do I set-up/stop/change an automatic payment/transfer from my account?

You can start, stop, or make changes to any automatic payments/transfers using this online form or you may request the change with a signed request by fax/mail or in person at any of our Branch Locations. If you want to make loan payments or transfers within accounts at the credit union the signed request is all that is necessary. Please include the account name and account number of both accounts that the transfer will effect.

If you would like to start, stop, or make changes to payments/transfers outside of the credit union we will need the signed request along with the following information:

Financial Institution name
Financial Institution address
Financial Institution routing number

And

Name on the account
Address on the account
Account number

If you have an automatic payment set up from one account at the credit union to another account at the credit union and you have insufficient funds to cover the transfer on the requested date, the payment will automatically stop and you will need to begin the "start" process again.

 

How do I open a Share Certificate (CD)?

You can fax/mail a signed request to the above information or stop by the credit union. We will create a Share Certificate for you to sign/date. We can mail this copy if we receive the request by fax/mail, and you can return it signed/notarized. Please include your account number and the amount of the certificate in your request.

Click here to view the current certificate rates.

If you would like to make an appointment to discuss share certificates and other investment options please contact us by email at contact.us@uniwyo.com or by calling (307) 721-5600.

 

Electronic Services

How Do I Sign Up for Online Billpay and How does it work?

To sign up for Billpay, please call us at (307) 721-5600 and we are happy to set up your account. To view our dedicated Billpay FAQ, CLICK HERE.

 

How do I sign up for eStatements?

You first must have an active home banking account. After your online banking account is active, simply sign in and click on the "eStatements" link on the account summary page to the top-right. Follow the instructions to sign up and you will no longer receive paper statements. Statements will be viewable under the same link you used to sign up. Statements will be held in your history for 18 months. To view our dedicated eStatements FAQ, CLICK HERE

How do I sign up for Online Banking?

You can sign up by clicking the "Enroll" link on the front page under the Home Banking sign in box or call us at (307) 721-5600 and we can activate your Home Banking service right over the phone. To view our dedicated Online Banking FAQ, CLICK HERE.

What is your Routing Number?

UniWyo's routing number is 307086882.

 

Credit/Debit Cards

How can I make a payment on my UniWyo credit card?

To make a payment online please visit ezcardinfo.com and make an electronic payment. You can also pay with credit card by speaking with a Teller or Member Service Officer at one of our locations.

 

How can I change the PIN number on my ATM/debit card?

If you have forgotten your PIN number or prefer another PIN number please bring your card into the main office credit union and we will change it to a number of your choice. Because the machine to change PIN numbers requires the physical presence of the card we cannot change PIN numbers on cards without the member and card present at the credit union. If you have lost your ATM/debit card or if has been stolen please contact the credit union immediately and we will close the existing card and re-issue a new card.

 

How can I reactivate my ATM/debit card?

If your ATM/debit card is not working please contact the credit union. If it is turned off due to insufficient funds in your account you will need to make a deposit bringing your checking account positive and then contact us to reactivate your card. Once the card has been deactivated three times for insufficient funds it may not be turned on for up to six months.

 

Loans/Lending

How can I make a payment on my loan?

You can make loan payments from your savings or checking account online. Just login to your Online Banking account, then click on the 'Transfers' tab. Use the drop down boxes to select the appropriate account that you want to transfer from and the appropriate loan account you would like to pay.  You may also request an automatic payment to/from another financial institution using this form.

You can request transfers from one of your accounts into your loan account by calling or faxing a signed request to the above contact information.

You can also mail a check payment to the above address. Include the account number, and loan account number (i.e. L00, L01, L02 etc.) and we will make the payment to your loan.

You can request periodic payments from your savings or checking account to your loan by faxing/mailing a signed request or signing a request at the main office.

If you are a faculty/staff member at the University of Wyoming you can fax a signed request or stop by any Branch Location to have payments automatically deducted from your University paycheck.

 

How can I apply for a loan?

For your convenience, we offer online loan applications. Click Here to submit an online application. Our goal is always to contact you the same business-day regarding your loan application. Click here for current loan rates.

If you would like to talk to a Loan Pro about rates or have questions before filling out an application, you may send us a Loan Inquiry here or call our Loan Pros at (307) 721-5600.

 

How can I get an advance on my line of credit?

If you have a Line of Credit, or Overdraft Protection, associated with your checking account you can advance the available funds into your checking account by logging into your Online Banking account. Once you enter your account, click on the 'Transfers' tab and select your Line of Credit in the "Transfer From" drop down box. You can then advance any available funds into your savings or checking account and they will be available immediately during normal business hours, or the next business day if you make the transfer during non-business hours.

Line of credit cash advances can also be requested over the phone. After calling the number above a Service Representative  will verify information and then transfer the money into the requested account. These transfers can also be conducted through a signed, mailed/faxed request to the above contact information. Home Equity Line of Credit advances can only be conducted with a signed request. Please mail/fax a signed request or stop by one of the addresses listed above.

If you would like to make an advance from a Home Equity Line of Credit, or any other line of credit, please fax/mail a signed request to the contact information above and a loan pro will process your request. You can also call the number above and make an appointment with a loan pro or stop by any Branch Location. 

Who can I speak with regarding my vehicle's title?

You can email any questions to contact.us@uniwyo.com. You can also call the above number to speak with the title clerk about your vehicle's title. If you have recently paid off your loan, please expect 15 days before receiving your lien-free title.

Feel free to bring the title of a vehicle you are purchasing/selling into the credit union to sign in the presence of a notary. Our notary service is free to members; please bring your driver's license with you to sign the title.